Privacy Policy

Effective Date: October 24, 2025

Last Updated: October 24, 2025

1. Introduction

Solace Home Care and Cleaning LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, request services, or engage with us in any capacity. By using our services, you consent to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect personal details you voluntarily provide, including:

  • Full name

  • Address

  • Email address

  • Phone number

  • Payment information

  • Emergency contact information

  • Health or mobility details (for home care clients only, when necessary for service delivery)

b. Non-Personal Information

We may also collect non-identifiable data automatically through cookies, analytics tools, and server logs, including:

  • Browser type

  • Device information

  • IP address

  • Pages visited and duration

3. How We Use Your Information

We use your information to:

Provide, schedule, and manage home care and cleaning services

Communicate with you about appointments, invoices, or updates

Maintain internal records for operational or legal compliance

Improve our services and website functionality

Ensure safety and quality of care

Comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

Service Providers: With trusted vendors who perform services on our behalf (e.g., billing, background checks, IT support), under strict confidentiality agreements.

Legal Compliance: When required by law, subpoena, or government request.

Business Transfers: If Solace Home Care and Cleaning LLC undergoes a merger, acquisition, or sale, your information may be transferred as part of that process.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., health care records or financial documentation).

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or misuse. While we strive to maintain the highest security standards, no system is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information

Withdraw consent for processing (where applicable)

Request a copy of data we hold about you

File a complaint with a regulatory authority

Requests can be submitted via the contact information below.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and analyze site traffic. You can manage or disable cookies through your browser settings.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of such external websites.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the “Last Updated” date revised accordingly.

12. Contact Us

Should you have questions, concerns, or requests related to this Privacy Policy, please contact:

Solace Home Care and Cleaning LLC

Email: manager@mysolacecare.com